The Glass Shop. LLC

PROTECTING YOUR PROPERTY

We encourage you to remove window coverings, furniture, wall hangings and other personal belongings from areas leading to, and immediately surrounding, where work will be performed. The Glass Shop, LLC will not be responsible for damage to personal property that has not been removed from these areas. To ensure proper scheduling of your service, please advise our office if you will require assistance with removal and replacement of these items when placing your order. Depending on the amount of additional employee time required, there may be an additional charge for this service.

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LIABILITY OF DAMAGE

The Glass Shop, LLC does not accept liability for damage done to your car if left outside overnight or after business hours. Some parts which need to be removed and replaced during your installation such as wiper arms, wiper assembly, Cowling, reusable moldings, channels, gaskets, clips and screws, and all of their counterparts can become brittle, dry rotted, and weak after time and wear. If any of these parts break or strip during install, we do not accept responsibility for them. This happens more often in older cars more than 10 years old but can happen in new cars as well with the cheaper lower-quality plastic parts being used by manufacturers today.

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Windshield Repair

The Glass Shop, LLC does not accept any liability for a windshield cracking further during the repair process. The chances of this happening are rare but have happened. The repaired damage will not go completely away.

There will be some scarring left behind on all repairs, some more than others depending on the type of damage, but it is guaranteed not to crack further or you get your money back or applied to a new windshield.

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Existing Rust

The Glass Shop, LLC cannot warranty any windshield when rust is already present during the time of install, unless the vehicle is taken to a licensed body shop for corrective action and The Glass Shop, LLC is satisfied with such repair and receives a copy of the invoice, then all warranties will be in full effect so long as the body shop warranty's their work.

Although we do the minor repair for rust totaling less than 6 inches combined, we are not a body shop and cannot warranty those repairs or any damage that follows.

Tempered Glass

When tempered glass breaks, it breaks into a thousand little pieces for the occupant's safety. We will do our best to vacuum up the glass from all visible areas, but there will be some fine particles left behind that we cannot get up with our small vacuum.

You should take your car to a car wash where they have the large industrial vacuums to get up these particles or have it detailed. If you have a car seat in your car, we recommend you remove the fabric and wash it and inspect it prior to putting your child back in the seat.

WINDOW REPLACEMENTS

In some cases, a window’s trim (glazing bead/stop) or other components may have become weak and/or brittle due to weather exposure, or may be overly adhered to the window glass or frame. While we take great care in the removal and replacement of these parts, damage may be unavoidable. Unless otherwise indicated on the quote, the replacement of these parts is not included. If replacement is required,The Glass Shop, LLC will supply the replacement parts for an additional cost. Exact match parts may or may not be available.

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SHOWER ENCLOSURES:

Installation of shower enclosures generally require holes to be drilled through tile and/or stone surface for proper fastening. The Glass Shop, LLC will not be liable for cracking, chipping, or breakage of these materials that may occur during, or after, the installation process. The strength of these materials (e.g. tile, stone, etc.) are largely determined by type of material, degree of adhesion to the substrate material, and the existence of naturally and/or unnaturally occurring fissures in the materials.

Additionally, The Glass Shop, LLC is not responsible for stains or discoloration that may be visible on tile, stone, or other surface(s) before or after removal of existing shower enclosures.

TERMS & CONDITIONS:

1. This order is valid for 30 days from the date of the order. Our prices include measurements, fabrication, delivery and installation of materials specified on your quote unless otherwise stated.

1.2. Delays may result from reorders/errors/remakes/backorders/vendor delays; strictly no financial compensation for delays out of our control. Verbal changes after this contract is not honored. If complete payment is not made as specified then the customer shall be responsible for all costs of collection including, but not limited to, reasonable attorney’s fees. Deposits on custom units non-refundable.

2. Price does not include evening or weekend working hours. Normal working hours are 8:00 am to 5:00 pm Mon.-Thurs. & 8:00 a.m. to 4:00 p.m. on Fridays.

3. The proposed price is subject to change if there are any changes to the size or configuration after the final field measurement, or options not listed in the actual proposal.

4. Before The Glass Shop, LLC will measure, customers must have prepared a sound, true, level and plumb measurement area.

5. All the Material shall be furnished in accordance with the respective industry tolerances of color variation, thickness, size (+/-1/8″), texture and performance standards.

6. The Glass Shop, LLC will not be responsible for any discrepancies in customer provided measurements.

7. If existing obstructions need to be removed or the customer's structure needs to be modified or corrected for installation,The Glass Shop, LLC reserves the right to require the customer to modify the work area. If this action results in an installation time increase and/or reschedule, there may be extra charges.

8. For warranty information on your specific product, please contact your sales representative. The Glass Shop, LLC shall not be responsible for damage to its work by others. The Glass Shop, LLC will not be responsible for special incidental or consequential damages.

9. In case The Glass Shop, LLC has provided labor to install “customer provided” materials, The Glass Shop, LLC is not responsible for any damages to customer’s glass or any other materials involved in, surrounding, or in the area of the work being performed.

10. Any items not specifically listed and priced in above bid proposal are excluded; any changes from this proposal to hardware or materials listed may cause a change in pricing and will be subject to a written Change Order.

11. Signed Change Orders must be received and approved by The Glass Shop, LLC and Contractor prior to any additional work being performed and it is understood that the Change Order may increase material delivery times and/or prolong work time.

12. Lead times given are based on information received by suppliers and manufacturers and are subject to change at any time and without notice, therefore The Glass Shop, LLC shall not be held responsible for delays caused by suppliers and manufacturers.

13. If Contractors assert nonpayment due to nonpayment from Owner, The Glass Shop, LLC reserves the right to contact said Owner regarding the status of payments on the Project.

14. One trip for Field Measurements and one trip for installation per project is included in the quoted price. Field Measurements will be taken after we are notified that the areas of our scope are ready for measurement. Additional trips required due to openings not being ready and/or unacceptable installation conditions will result in $220.00 per trip charge.

15. Following is excluded: Final protection and cleaning, Glass or Mirror breakage by others, Testing, Engineering, Permits, Bonds, Demolition. Temporary Enclosures, Repairs or Modification of Existing Opening or Frames, Core Drilling for Floor Closures, Any Electrical Work, unless noted in the scope of work.

16. Invoice will be provided upon request.

17. Removal of existing materials may damage materials and/or surfaces during the removal of the said materials or may expose tile/structure issues. The Glass Shop, LLC does not assume any responsibility for damages due to or during removal of existing materials. Additional trips required due to these issues will result in $220.00 per trip charge.

18. For specialty items and custom orders 50% deposit is required at the time of acceptance and the remaining balance is due before pick-up, delivery, or installation. All special orders from outside vendors may require a larger percentage deposit.

19. All glass and/or mirror products must be inspected at the time of pick up/delivery or installation. The Glass Shop, LLC is not responsible for glass and/or mirror once it leaves the store premises or has been accepted after delivery/installation.

20. It is the responsibility of the customer to have a suitable vehicle that is prepared to handle the materials to be picked up. It is the customer’s responsibility to load materials. The Glass Shop, LLC or its agents cannot load your vehicle. During loading, The Glass Shop, LLC or its agents will not be held liable for any damages to vehicle, personal items in the vehicle, or any bodily injuries that may occur during loading and transportation.

21. On acceptance of the price quoted for the order, Customer agrees to pay a 50% deposit for materials and labor, and to pay the remaining balance of the agreement upon completion of the work. The remaining balance will be paid on the completion of work, and will be charged according to the original payment method on file unless another payment arrangement is made by Customer at the time of payment of deposit.

22. Customer agrees that in the event of any action or proceedings brought for the recovery of amounts due for products or merchandise or services obtained from The Glass Shop, LLCr to pay all costs of collection including but not limited to attorney’s or collection agent’s fees. The customer further agrees to pay a $35.00 fee for each returned check.

23.The Glass Shop, LLC is not responsible for any existing structural issues that may interfere with the installation and/or lead to unsightly reveals. Any or all structural modifications that may arise before, during, or after the glass installation are explicitly the customer’s responsibility.

24. In instances that the glass shower door is to be installed onto decorative glass tiles, we will not be responsible for damage or breakage of tile. In the event of broken glass-tiles, the customer would have to repair the affected area, and we can return to do the installation again, which may involve additional charges. When designing your shower, it is recommended to avoid decorative glass tiles in the installation area of shower door attachments.

25. If any dimensions are changed afterThe Glass Shop, LLC measurement is completed and the changes in dimensions lead to inability of installation, there will be additional charges as well as fabrication of all materials.

26. Once the delivery/installation appointment for your project is confirmed, this time will be reserved just for you. If you are unable to keep this appointment we will need a notification at least one business day in advance. Otherwise, there may be additional trip charges and further delays due to our scheduling load.

27. The Glass Shop, LLC will not hold stock beyond 30 days after purchase date. Customer items must be picked up during this period. We do not accept responsibility for abandoned items. At the end of 30 days, The Glass Shop, LLC will discard all remaining items, and no refunds will be issued.

28. The Glass Shop, LLC reserves the right, in its sole discretion, to add to, remove, modify or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. No modifications are to be made by redlining, initialing, or changes in the writings, except as otherwise expressly contemplated herein, changes will be effective when approved and signed by The Glass Shop, LLC manager/owner. 

ACCEPTANCE OF ORDER: I accept the above mentioned description of work for the above price.

I agree to pay a 50% deposit for the materials and labor at the time of acceptance, as well as paying the remaining balance of the agreement at completion.

The remaining balance will be paid at the completion of work.