Introduction
The Glass Shop LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you acknowledge this Privacy Policy and how we handle information as described below.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or estimate through our contact forms
- Schedule glass installation or repair services
- Subscribe to our newsletter or communications
- Apply for employment with our company
- Contact us via phone, email, or through our website
This information may include:
- Name and contact information (phone number, email address, mailing address)
- Project details and service requirements
- Payment information — We do not store full payment card numbers. All card transactions are processed by PCI-compliant third-party payment processors, and their privacy policies govern payment data handling.
- Employment application information (resume, references, work history) — Employment-related information is used only for recruitment and hiring purposes and is retained as required by law or business necessity.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on our site
- Referring website or source
- Device information (mobile, desktop, operating system)
How We Use Your Information
We use the information we collect to:
- Provide and improve our glass installation and repair services
- Respond to your inquiries and provide customer support
- Schedule appointments and coordinate service delivery
- Process payments and manage billing
- Send service updates, quotes, and project communications
- Improve our website functionality and user experience
- Comply with legal obligations and resolve disputes
- Process employment applications and hiring activities
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services (e.g., payment processors, scheduling software)
- Legal Requirements: We may disclose information when required by law, court order, or governmental request
- Business Protection: We may share information to protect our rights, property, or safety, or that of our customers or others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases with access controls
- Regular security updates and monitoring
- Employee training on data privacy and security practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention: We retain personal information only as long as reasonably necessary for business, legal, and operational purposes, to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
You have the right to:
- Access and review the personal information we have about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent for certain data processing activities
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Additional State Privacy Rights
Residents of certain states (including California, Colorado, Virginia, Connecticut, and Utah) may have additional rights regarding their personal information, including the right to:
- Know what personal information is collected, used, shared, or sold
- Access and obtain a copy of your personal information
- Correct inaccurate personal information
- Delete your personal information
- Opt out of the sale or sharing of personal information
- Limit the use of sensitive personal information
- Appeal a denial of your privacy rights request
To exercise any privacy rights available under your state law, please contact us using the information provided in the "Contact Us" section below. We will respond in accordance with applicable law.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and navigation
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing Cookies: Used to track visitors across websites for advertising purposes
You can control and disable cookies through your browser settings, though disabling cookies may affect website functionality. You may also opt out of certain analytics or advertising tracking through tools provided by those service providers, such as the Google Analytics opt-out browser add-on or the Network Advertising Initiative opt-out page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
The Glass Shop LLC
Aurora, Missouri
Serving Southwest Missouri
Note: This Privacy Policy supplements our Terms of Service, which govern use of our website and services. For warranty and service terms, please refer to your written invoice or contract.